Refund- and return policy

1. PAYMENT

Frequently asked questions

Yes, your digital payment is secure. It is processed securely by the bank and their payment provider, Inksane is not among them.

Payments are processed instantly. Everything is fully digital and automated, so processing time is minimal.

On our webshop: Banccontact, Mastercard, Visa, American Express, Paypall.
In our store: Bancontact, Visa, American express, Mastercard, Inksane gift certificates, cash.

2: SHIPPING

The shipping in Belgium costs 6.99€ and outside Belgium starting at 8€

Your order will be shipped between 2-7 days, (but in practice almost always within 1 day).

Yes, that's not a problem.

Many things are possible, please feel free to contact Anke: roeselare@inksane.be

PostNL or Bpost

When your order is shipped via a package service you will get a Track&Trace code on your e-mail. On every product page we mention your expected delivery time. Have you had a shipping confirmation in your mailbox of us? Then your order is definetly shipped.
Unfortunately, postal companies can't 100% guarantee that all mail will be delivered the next day.
In some cases (less than 1%) it is delayed in the sorting process, and your order will be delivered the next day. When your order hasn't been delivered after 3 working days we recommend you to contact our customer service.
Because of the track and trace code you can see where the package is on that moment and what the new delivery date is.
When the track and trace code says that your package has been delivered but you've had nothing. Then you should contact the customer service in 5 working days (7days).

3: RETURNING

You have the right to cancel your order till 14(calender) days after receipt without giving an a cancelation reason. You will then be credited with the full order amount excluding shipping costs. The costs for returning your order (from your home to the web store) will be at your own expense. If you exercise your right of withdrawal, the product will be returned to Inksane with all accessories supplied and - if reasonably possible - in the original condition and packaging.
 
  1. The product needs to be in an undamaged and original package. (bag or box) will be sent. (lables are included to this);
  2. Sales or discount products won't be accepted back. When they do get shipped back, they won't be paid back.
  3. The product needs to be within14 days after delivery sent back.
When the product doesn't meet the requirements, there won't be an acceptance. The declined product will be sent back to the delivery adress of the buyer and the extra costs will be charged to the buyer. Depending on the product the returning costs will be revealed. Upon receipt of the sum the product will be sent back.

Retour Inksane: Ardooisesteenweg 166, 8800 Roeselare

Within 14 days of receiving your return.

The costs for returning are for yourself.

That is always the easiest :). Then we can see together what the problem is, and whether a solution can be offered or just a return.

4. ORDERS

the confirmation mail gets automatically sent. Have a look in the spambox. Is there no e-mail in it, did you maybe fill in the wrong e-mail adress? If yes, then you can alsways mail us on: roeselare@inksane.be

5. OTHER QUESTIONS

5 other questions.....
Isn't your question listed here? Then you can send your mail to: roeselare@inksane.be

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