Frequently asked questions
Yes, your digital payment is secure. It is processed securely by the bank and their payment provider, Inksane is not among them.
Payments are processed instantly. Everything is fully digital and automated, so processing time is minimal.
On our webshop: Banccontact, Mastercard, Visa, American Express, Paypall.
In our store: Bancontact, Visa, American express, Mastercard, Inksane gift certificates, cash.
The shipping in Belgium costs 6.99€ and outside Belgium starting at 8€
Your order will be shipped between 2-7 days, (but in practice almost always within 1 day).
Yes, that's not a problem.
Many things are possible, please feel free to contact Anke: email@example.com
PostNL or Bpost
In some cases (less than 1%) it is delayed in the sorting process, and your order will be delivered the next day. When your order hasn't been delivered after 3 working days we recommend you to contact our customer service.
- The product needs to be in an undamaged and original package. (bag or box) will be sent. (lables are included to this);
- Sales or discount products won't be accepted back. When they do get shipped back, they won't be paid back.
- The product needs to be within14 days after delivery sent back.
Retour Inksane: Ardooisesteenweg 166, 8800 Roeselare
Within 14 days of receiving your return.
The costs for returning are for yourself.
That is always the easiest :). Then we can see together what the problem is, and whether a solution can be offered or just a return.
the confirmation mail gets automatically sent. Have a look in the spambox. Is there no e-mail in it, did you maybe fill in the wrong e-mail adress? If yes, then you can alsways mail us on: firstname.lastname@example.org
5. OTHER QUESTIONS
5 other questions.....
Isn't your question listed here? Then you can send your mail to: email@example.com